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UserCentriCities publishes a repository of User-Centric Public Services in European Cities and Regions


UserCentriCities is a 19-partner network that includes the Lisbon Council, VTT Technical Research Centre (Finland), Eurocities and 15 leading cities and regions (Barcelona, Espoo, Emilia Romagna Region, Ghent, Glasgow, Gothenburg, Helsinki, Lisbon, Ljubljana, Madrid, Milan, Murcia, Porto, Rotterdam, Tallinn and the Centre for C-Centricity in IE University).

Including world-class innovative services such as Rotterdam’s Digitale Balie, a digital counter for public-service delivery through video calling; Madrid’s Madrid Te Acompaña, a mobile application for the elderly to find accompanying volunteers; Tallinn’s AvaLinn mobile application where citizens give feedback on city development plans; Milano Partecipa, Milan’s citizen participation platform, the User-Centric Services Repository will serve as a place for inspiration, knowledge-exchange and for highlighting genuinely user-centric digital services in Europe.

To further enrich the Repository, local and regional administrations (cities, municipalities, regions) are invited to submit their exemplary user-centric services. The services will be published online and will be eligible to receive the annual UserCentriCities Awards.

By submitting your user-centric services, you can:
1. Become a candidate for The 2022 UserCentriCities Award, which will be given this summer at high-level ceremony in a European city.
1. Offer inspiration and exchange of best practices to other cities and regions around Europe and the world.
2. Highlight your work and user-centric approach in the European level.

How to Join the UserCentriCities Network
UserCentriCities is always open to new cities and regions that are interested in joining the network. Partnership with the project is free and open to European cities, municipalities or regions that strive to design and deliver user-centric services for their citizens. For more information, visit UserCentriCities' page.



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Review the checklist of digital rights actions and apply to become a member

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